FAQ's
1. Do I need an account to order?
Yes, you need an account to order, you can also register an account with us, or you can quickly log in with your Google account or Facebook account, there are some benefits:
Fast checkout process
Easily view your order status and order history
Receive updates detailing our new releases and special promotions
2. What if I forget my password?
On the login page, click "Forgot your password?" You will be redirected to a page where you can create a new password.
3. What if I entered the wrong email address?
Please contact us so that we can change your email address. We can change your email address, name and address, but we cannot change your order.
4.. Can I get an order confirmation?
After you complete the transaction, we will send you a confirmation email with the purchase information. If you do not receive the email information, be sure to check the spam folder.
5. Can I check my order in any way?
You can check your logistics track at
https://www.17track.net/en
6. Is there an exchange rate?
All our transactions are based on GBP or USD or EUR etc. If your credit card is in another currency, the total of your order will be calculated based on the daily exchange rate on the day your card issuer processes the transaction.
7. What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal. We do not accept personal checks, money orders, direct bank transfers, debit card payments and cash on delivery. However, cash on delivery is currently supported for online store items.
8. How secure is my online order?
When purchasing online with a credit card, all your information is entered into an SSL secure web page. Your information is then SSL encrypted and sent directly to our credit card provider's network where your card and transaction will be authorized and approved. Your credit card information is not stored on our servers.
9. How do I change or cancel my order?
We reserve the right to accept or reject an order or any part of it at any time after receipt of an order, at our sole discretion, even after the customer has received an order confirmation or the credit card has been authorized. If a credit card has been authorized for a purchase and the order is cancelled, we will issue a refund to the original payment method.
10. How do I exercise my right to cancel my order?
You can only cancel your order within 4 working days of placing your order. Because it takes 4 working days for us to make and prepare the products, each of our products follows a strict timeline, so we ask for your patience and understanding while you wait for the product to arrive. Therefore, please contact our customer service department at shoplovehelp@outlook.com to let us know that you are doing this. You can contact customer service using the details listed at the beginning of these terms and conditions to do this. We will no longer arrange to send the package. Please visit our "Return and Refund Policy" for more information on cancellation delivery time.
11. Can I modify my order information?
If you realize that your order is wrong, please contact the support staff email at shoplovehelp@outlook.com as soon as possible. The order information can be modified within 2 working days of placing the order.
If the delivery address is incorrect but the goods have been loaded or shipped, and it has been more than 2 working days since you placed the order, we cannot change it, and you must also contact our support staff: shoplovehelp@outlook.com to explain the situation. Because you filled in the wrong delivery address, the delivery failed and the buyer bears the order loss. Please note that any order that has been packed or shipped cannot be cancelled.
12. Can I change the billing address?
Once you place an order, we will not be able to change the billing address. You don't need to worry; as long as the delivery address is valid, you will receive the goods.
13. What if there are missing items in my order?
If there are still missing items, please contact us immediately.
14. When will my order be processed?
All orders will be processed and shipped as soon as possible. During holidays and promotional seasons, please allow extra time to process your order.
We process orders from Monday to Friday. Orders will be processed within 2 working days after the order date and shipped within 2 working days after the processing date. Please note that we do not ship on weekends.
If you have not received the parcel tracking number after 10 working days from the date of completing the payment, please contact us.
15. Can I refuse to receive the goods?
If your order is shipped to your country and is already in transit, when the customer refuses to accept the shipment, we will try to deliver the package several times within the destination country. hairfamanman.com reserves the right to cancel the order and will not refund, so when the package arrives at your local delivery center, please keep someone at home or the phone open to ensure that the postman can contact you.
Please note: the product cost is scarce, the production cost and transportation cost are expensive, if you refuse to accept the package after the first purchase or no one is at home to sign for the package, we will no longer ship the product again, and we will put your name, address and other information on the customer blacklist. If you mind, please do not buy it.
16. Do I need to pay any additional taxes when I receive the order?
We cannot ensure that you will not be charged any customs fees or charges. All relevant customs, duties, taxes and fees imposed by your government are your responsibility. Please contact the customs office in your country for a list of tariffs and rates for goods returned from abroad.
17. Acceptable Content Guidelines
E-commerce is a global link connecting businesses and customers around the world. hairfamanman.com is happy to help anyone who wants to buy our products, no matter where in the world they are.
Please remember that we expect you to be respectful of others and the law when you provide materials during your conversation. At any time, offensive, illegal or intellectual property infringement content may be checked and removed.
– No content or images that infringe any intellectual property rights, including copyright, trademark, privacy/publicity rights, etc.
– No profanity, pornography or nudity in the form of artistic text or photos.
– No text or images that promote or glorify drug use or abuse. No extreme violence.
– No defamatory or libellous content. No content that could be considered harassing, threatening or otherwise harmful.
– No hate speech. No content that could be considered discriminatory based on race, ethnicity, nationality, sexual orientation, gender identity or disability.
– No content that violates the law or encourages others to violate the law.